Privacy Policy
Plain-language template — not legal advice. Have a Minnesota attorney review before relying on this for A2P registration or contracts.
Effective date: November 9, 2026 (America/Chicago)
Business: Loon Line · Andi Hanson, sole proprietor · Minnesota
Contact: [email protected]
Mailing address: [MAILING ADDRESS — Andi to insert before A2P / cold email sends]
What this covers
This page explains how Loon Line handles information when you visit loonlinemn.com, email us, or use our missed-call / after-hours SMS text-back service for your business.
Information we collect
- Contact details you send us — name, business name, email, phone, and messages.
- Business setup details — hours, forwarding rules, scripts, and alert contacts you provide to run the service.
- Service / messaging data — call and SMS event metadata needed to send text-backs, qualify leads, and alert owners (for example timestamps, phone numbers involved in a missed-call workflow, and message content of the automated thread).
- Website basics — standard server/CDN logs (IP, user agent, pages requested) from hosting.
How we use information
- Respond to inquiries and run demos or pilots you request.
- Operate missed-call text-back, booking/dispatch handoff, and owner alerts.
- Meet carrier A2P / 10DLC and legal requirements (including STOP/HELP handling).
- Improve the service and send operational notices (billing, outages, setup).
SMS / mobile information
If you or your callers interact with our SMS workflows:
- Consent: Transactional missed-call replies are sent in connection with a call to your published business line under the rules we document with you. Marketing texts are only sent with proper prior consent.
- Message frequency varies based on missed/after-hours call volume and replies.
- Msg & data rates may apply.
- STOP to opt out · HELP for help.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
See also our SMS Terms.
Sharing
We use processors that help us operate (for example hosting, email, phone/SMS providers, and payment tools). They may process data only to provide those services. We do not sell personal information. We may disclose information if required by law or to protect rights and safety.
Retention
We keep information as long as needed for the service, legal, and accounting purposes, then delete or de-identify it when practical.
Your choices
Email [email protected] to access, correct, or delete information we hold about you (subject to legal limits). For SMS, reply STOP.
Children
Loon Line is a business service; it is not directed to children under 13.
Changes
We may update this page; the effective date above will change when we do.